Privacy Policy

We value your trust and want you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect when you visit any of our websites (including, but not limited to, www.echofares.com) (collectively, the "Websites"), access or use any of the software applications made available by us for use on mobile devices (the "Apps"), or purchase or use our services provided through our various channels, including, but not limited to, our Websites, Apps, and contact centers (the "Services").

By visiting any of our Websites, accessing and/or using any of our Apps, or purchasing or using our Services, you are agreeing to the terms and conditions of this Privacy Policy and the accompanying Terms and Conditions.

We are committed towards our work and to provide the best customer service experience, we need your name, address, e-mail address and phone number. But you don't need to worry about sharing your information, please read our privacy policy first regarding the usage of personal information.

The categories of personal information we collect

Platform information: When you visit the Platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.

Booking information

If you book a travel product via the Platforms, we may need additional information from you. This information can include your name (and traveler's name, if different), age, birthday, gender, passport number, redress control number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store personal information in your user account for future bookings.

Account information

If you choose to register, we will collect your email address, password, home airport, and other preference information you provide us. If you use a third-party service, like Facebook Login, to register or sign in, you are permitting us to use and store that information related to the account.

Trips services

If you make a booking on echofares.com or within our mobile applications, we may automatically create a 'Trips' account for you, which will give you access to our 'Trips' service, where we will collect your travel information to create and maintain your travel itineraries. This can include the personal information that may be included in the confirmation emails you give us access to.

Consumer support

If you choose to contact our consumer support services, we will collect any enquiries, complaints or other information that you may submit to our support team.

HOW WE MAY USE PERSONAL INFORMATION

We may use Personal Information:

To complete and fulfill your booking or purchase, including to process your payment, communicate with you regarding your booking or purchase, and provide you with related customer service. We use passport information for the purpose of travel bookings.

To respond to your inquiries and fulfill your requests, such as to send you newsletters.

To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.

To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.

To personalize your experience on the Services by presenting products and offers tailored to you.

To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate.

To facilitate social sharing functionality.

To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend's name and email address.

For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Privacy Policy Updates

In our sole discretion, we can change this privacy policy without notifying you at any time. You would be able to see the revised policy once when it is posted. And if there be any changes occur regarding the usage of your personal information, the revisions would be announced immediately at homepage for your easy access. Keep yourself updated with our privacy policy to make sure that you abide by all the rules and laws. E-mail us for any more any further queries at info@echofares.com.